Customer Service Officer

Sea to Summit is an innovative design and product development company that engineers a wide range of intuitively simple products that help make time in the outdoors fun, efficient and comfortable. Outdoor enthusiasts and active travellers buy our products in over 70 countries through diverse retail channels including: outdoor and camping, water sports, travel, homewares and airports.  Sea to Summit is a dynamic business with offices in Australia, North America, Germany and China.

Sea to Summit is looking to recruit a customer orientated and detailed focused professional to join our Customer Service Team, located at our Head Office in Perth for an initial contract period of 12 months.

The Role

Working closely with the Operations and Sales teams, you will have the confidence to support a busy environment and be pivotal to the success of the team, through:

• Delivering exceptional customer service by providing accurate information, timely responses, feedback and updates across all customer touchpoints
• Responsible for B2B & B2C enquiries through email, phone, website and social media
• Data entry or data uploads of customer orders to our warehouse management software
• Supporting internal sales activities and requirements of the external sales team
• Demonstrating excellent product knowledge to be able to give support to customers on our range of products
• Ensuring ongoing effective communication between Distribution and Sales teams

About your experience

It’s important that you are a strong problem-solver, customer focused and thrive in a busy environment.  You are a goal oriented and engaging team player with a customer centric focus who loves interaction with clients and stakeholders.  You will be an enthusiastic and tenacious individual with the ability to think on your feet and have a can-do attitude.

• 2-3 years’ work experience inbound customer service
• Proven track record building positive relationships internally and with customers
• Ability to understand your customers business and offer value-based solutions
• Proficient experience in Microsoft Office Suite

Sea to Summit is a fast paced, constantly changing business that focuses on your talents and challenges you to perform at your best. As a team, we are bold with ideas and operate with pace and passion, always looking for better ways to delight our customers.

We look for people who can hit the ground running, devour new challenges, and generate innovative ideas with passion and enthusiasm!

The pace of our business has made it a gathering place for passionate and talented people. In this environment, team members draw the motivation, focus, determination and personal growth required to achieve more, faster!

If this is the role for you, please submit a cover letter and resume.

Supporting a diverse workforce: 

At Sea to Summit, we recognise that we are strengthened by diversity, we are committed to providing a work environment in which everyone is included, treated fairly and with respect. We are an Equal Opportunity Employer and we encourage applications from women, Indigenous people and ex Defence members (ARA, RAN, RAAF).

If you would like to discuss this opportunity further, please contact Kellie Owens - HR Manager on 08 6462 7401.

Previous applicants need not reapply