Director of Operations for Global Online Business

If you have massive talent for leading a growing team with a burning desire to ensure our global company continues to expand at lightspeed with efficiency and excellence, you might be just the person we're looking for.

The Ingrid Arna Company is a dynamic global online education business serving thousands of students in over 30 countries each year by delivering unparalleled coaching in business strategy and systems, social media marketing, leadership training, and monetization. Our core focus is supporting our students to build incredible online business success.

We’ll be straight with you: this position has high expectations. 

We lead with excellence, and we expect you as the Director of Operations to be dedicated to supporting our team and customers to succeed brilliantly. At Ingrid Arna, we stand for the social, political and economic empowerment of women. You will be a champion for that vision. 

If you’re the person we’re looking for, you’ll be motivated by high expectations.

Here are a few questions that will help you decide if this role is for you: 

• Are you a focused, outcome driven, and inspiring leader? 

• Are you a competent personality wrangler? In other words, you get along well with others, but you also get things done efficiently. 

• Are you the one that friends and colleagues go to for a solution when their shortcut doesn't work?

• Do you love watching from the back of the stage, knowing that the show was able to go on because of all your behind-the-scenes work?

• Are you looking to be inspired every day and to leverage your gifts and talents to implement a larger vision?

• Do you have a keen eye for detail, thrive in a growth-oriented environment, and are a results-focused, highly-responsible implementer?

• Are you interested in joining a virtual global company (with a head office in Brisbane) where you can lead, share your ideas and put your systems-oriented skills to use while learning, growing, and having fun?

Then read on! This might just be your NEXT BIG CAREER MOVE. 

This is a full-time position that reports directly to our founder and CEO, while also working closely with other key members of the team. 

Duties and responsibilities:

The Director of Operations (DOO) is responsible for creating, implementing, and overseeing the day-to-day business responsibilities, as well as understanding, maintaining, and improving on the company’s core processes and goals to drive business growth. The DOO is responsible for all major operating functions of the company, including in the areas of: 

• communication

• project management

• data and file controls

• marketing

• content creation

• facilitating events

• budget planning and cost control 

• customer service and retention 

• team management

The Director of Operations:

• effectively collaborates with the CEO, realizing the unique contributions, vision, and ideas of the CEO, and filtering and translating those ideas into functional plans and documented processes for the company.

• meets with CEO and CTO weekly to discuss projects, promotions, business updates, budgets, deadlines and planning.

• maintains, develops and monitors reporting structures. 

• acts as a project manager, delivering objectives to staff, overseeing and ensuring the completion of all tasks and deadlines related to:

  • project management: identifies and manages all tasks, including one-off projects such as digital product development, and coordinates suppliers and internal team for delivery.

  • marketing: manages deadlines and deliverables, including launches and promotions from concept to execution to post-launch wrap up and debriefs. 

  • branding: develops and executes the CEO’s vision and supports staff-related actions. 

  • planning: schedules both short- and long-term tasks as part of the company’s planning processes to ensure a high level of productivity. 

  • fulfillment: ensures products and programs are delivered on time and that the company over delivers on customer expectations.

  • manages weekly and monthly deliverables of projects through the various team. Supports 

  • budget: manages cost control to ensure budgets are on track and completes weekly reporting with assistance of the book-keeping team. 

• manages overall business processes and tasks by working with all team members (such as the paid traffic team, graphic design team, copywriter, programmers etc), getting daily status updates, and ensuring their work is on-brand and of appropriate quality. 

• leads with behaviour and language that models the way for everyone to move together in the same direction, maintaining a mindful eye toward the greater good of the business.

• conducts the weekly team meeting to discuss business updates, directives, deadlines, and planning and communicates with the team on a weekly basis to keep everyone on the same page. 

• facilitates discussions that encourage team members to participate fully, knowing their voice and input are important.

• maintains, enhances, and communicates company culture and benefits through actions like:

  • a weekly team message to keep everyone informed of the bigger picture, weekly priorities, key events and milestones, as well as to support a culture of fun and acknowledge and celebrate goals achieved and stellar work completed.

  • celebrating birthdays, anniversaries, and other key dates.

  • managing, planning for, and communicating team vacations and other leave.

  • encouraging inclusive behaviour through language, use of micro-affirmations, and modeling behaviour that matches our company’s initiatives and culture.

• resolves issues effectively and is comfortable with conflict and able to solve problems in a pragmatic and positive way. 

• ensures the leadership team is operating in a healthy, functional, and cohesive manner. 

• oversees quarterly goals and company scorecard (weekly metrics to keep us on track with our goals), makes suggestions for improving key metrics, and manages implementation of the suggestions that are agreed upon.

• manages quality control by ensuring consistency of branding, language, links and promotions across all platforms, updates are made, and everything is tested for final check before going live.

• leads post-project wrap ups to gather data and assets, analyse metrics, and log improvement ideas to ensure growth on future projects.

• identifies and closes gaps in the organizational chart. 

• ensures health and safety regulations are followed.

• innovates change. 

• creates and documents procedures.

• trains team in new procedures.

KEY CHARACTERISTICS OF THE ROLE

This position is for you if you:

• have a reputation as an excellent manager.

• can handle stress, tight deadlines, and work autonomously with keen focus.

• work well with other people and can build rapport quickly with both team members and vendors.

• have great attention to detail and brand quality.

• are a high-functioning communicator with supreme clarity, respect and directness to powerfully lead and support a team. 

• can dependably demonstrate a relentless (yet healthy) obsession for clearly aligning your work, processes, and focus with the values of the organization.

• take ownership and pride in your work.

• adapt exceptionally well to changes on-the-go.

• are technologically savvy.

• can handle direct, respectful, and blunt feedback.

• can juggle lots of moving pieces while staying collected, focused, and optimistic.

Qualified candidates will have a minimum of 5 years’ experience in the following areas:

• Marketing 

• Team leadership

• Project management

• Digital/online marketing

• Budgeting and managing expenses

Salary is negotiable based on experience. Details will be shared with qualified candidates during the interview process. 

To learn more about Ingrid Arna and The Ingrid Arna Company, visit www.ingridarna.com.

Check out our recent FORBES article: https://rcl.ink/utrnH