Service Desk Analyst (JR1072)

At Probe Group, we're powered by passion, driven by curiosity and enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia, North America and South Africa, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.

Now, enough about us. Let’s chat about you.

In this role, you will be the first point of contact for all IT-related issues and enquiries for our government client. You will be providing IT support such as helping users log requests for products or services, through to creating and disabling accounts. If you’re interested, here is what you need to know.

To be eligible for this role, you must:

• Hold Australian Citizenship 
• Be willing to undergo an Australian Federal Police Check
• Be willing and eligible to obtain a security clearance to the level applicable   

Key details:

• Positions: Multiple Full-Time & casual roles commencing ASAP
• End Date: 30th November 2021
• Centre Hours - Full-time: Rotating roster Monday to Sunday 24/7 (Full availability required) | Casual: Rotating roster Monday to Friday 7:00 AM - 8:00 PM (Full availability required)
• Training: 5 business days | Full attendance required 9:00 AM - 5:00 PM
• Location: This is an In-house role from our CBD office | Successful candidates may be required to work from home pending government guidelines 

Due to the current climate, we are receiving a high volume of applications. Regardless, we promise to provide you with an outcome on your application. We want to know who you are beyond your CV. If shortlisted, you will be contacted via email to complete an online interview. We encourage you to keep an eye on your emails including your junk and spam folders.